Troubleshoot the Adjusted Cash Balance — Step 1: Bank Reconciliation Diagnostic Report

Below is important information on troubleshooting an adjusted cash issue. Typically, adjusted cash issues present themselves in the month with erroneous information. If you have been reconciling fine and suddenly notice an adjusted cash issue, odds are the transaction occurred in the month you are reconciling. The biggest culprits are bank adjustments, receipts deposited outside of the current month, or journal entries.

Step 1: Open the Reconciliation Report

Open and review the Bank Reconciliation Diagnostic report to check if your adjusted cash balance is still In Balance as of the last statement ending date.

1. 1On the bank reconciliation screen, go to the Reports menu on the right
2. 2Click Bank Reconciliation Diagnostic — the report will download or open
3. 3Scroll to the very bottom where your cash balances are listed
4. 4Check: do you see "In Balance" or "Out of Balance"?

Interpreting the Results

In Balance

This means any transactions causing the discrepancy occurred in the current statement period. Continue to Step 3: Troubleshooting Adjusted Cash Balance to find and fix the transaction(s).

Out of Balance

Navigate to your bank account page and scroll to the bottom. Open your most recently saved reconciliation report and compare whether it was saved In Balance or Out of Balance.

Next Steps Based on Your Scenario

Diagnostic "In Balance"

Proceed to the troubleshooting flow chart for steps on how to troubleshoot the bank reconciliation Adjusted Cash Balance.

Diagnostic "Out of Balance," Saved Report "In Balance"

Proceed to Find Backdated or Edited Transactions for steps to troubleshoot.

Diagnostic "Out of Balance," Saved Report "Out of Balance"

• Same Amount — If both reports are out of balance by the same figure, submit a support request to have a Customer Success representative review before proceeding.
• Different Amount — If the amounts differ, proceed to Unreconcile a Previous Statement Period.